KRS CREATIVE

1. Payment Processing

We accept credit card payments securely through Stripe®, a trusted payment processor. By making a payment, you agree to our fulfillment, refund, and cancellation policies outlined below.

Payment Options

• Fixed-Fee Projects: Payments are made according to the agreed project schedule, with milestone-based or upfront payments as outlined in the service agreement.
• Hourly Work: Invoices for hourly services must be paid in full before work commences or on a recurring basis as agreed.
• Support Plans (12-Month Commitments): Payments for support plans are billed monthly or annually, based on the selected plan.

2. Refund & Cancellation Policy

Fixed-Fee Projects

• Deposits & Milestone Payments: Payments for project milestones or deposits are non-refundable once work has commenced.
• Cancellation Requests: If a project is canceled before work begins, a 50% refund of the deposit will be provided. 
• Project Delays & Abandonment: If the client fails to provide necessary assets or approvals for more than 30 days, the project may be considered abandoned, and payments made will be non-refundable.

Hourly Services

• Refunds: Payments for hourly work are non-refundable once work has started.
• Cancellation: If the client cancels before work begins, a full refund will be issued.

Support Plans (12-Month Commitments)

• Early Termination: Clients who cancel before the end of their 12-month commitment must pay 50% of the remaining balance of their contract.
• Monthly Payments: No refunds are issued for unused portions of a month if a client cancels mid-cycle.
• Annual Payments: If an annual plan is canceled within 30 days, a prorated refund will be issued minus the equivalent of three months’ fees as an early termination charge. No refunds are provided after 30 days.

3. Chargebacks & Disputes

If a chargeback or payment dispute is filed through Stripe®, we reserve the right to suspend or terminate ongoing services until the dispute is resolved. Clients should contact us first at  before filing a dispute so we can resolve any issues directly.

4. Contact Information

If you have any questions regarding this policy, please contact us